The gas industry today is constantly changing, with increasing demands on office and field personnel. Initially there was FERC (Federal Energy Regulatory Commission) Order 636 that forced the gas measurement departments into the electronic age. Next came corporate slashing that has required the gas measurement groups to perform at the same level of integrity in the measurement of gas with reductions in staff of up to 60%.Then GISB (Gas Industry Standards Board) made its way into the gas measurement department through proposed standardization. Today hourly processing with a daily closing schedule is knocking on the door. To meet these demands timely communication between the office and field employees is required. Both of these locations (field and office) have been impacted with increased workloads and constant upgrades in equipment and software. With all of this occurring, it is very easy to overlook one of the key links to accurate measurement and that is communication